I need support to attend - what ticket should I book?

If you require assistance to attend, you can request a complimentary accessible ticket for yourself - an Access Ticket. Please email info@luminate.live with your evidence of eligibility.

If you are attending with a companion or carer, they should purchase a standard ticket unless otherwise stated. Accepted documents: Guests may provide one of the following:

UK Access Card (any symbol)

Personal Independence Payment (PIP) award letter

Disability Living Allowance (DLA) award letter

Attendance Allowance award letter

Carer’s Allowance award letter (where applicable to the guest)

Letter from a medical professional (GP, consultant, occupational therapist)

Letter from a local authority or support service confirming access needs

Disabled Student Allowance (DSA) confirmation

Visual impairment registration or hearing impairment documentation

You do not need to share medical details or a diagnosis. If you’re unsure whether your documentation is suitable, please contact our Customer Services team — we’re happy to help.