FAQs

1) What time is the event on? When is my ticket valid? Can I pay on the door?

The event is open 10am-5pm on all event days. However, to ensure that we can make our Event COVID 19 secure, ALL TICKETS MUST BE BOUGHT IN ADVANCE ON LINE. WE REGRET IT WILL NOT BE POSSIBLE TO BUY TICKETS ON THE DOOR.

To ensure that we are COVID 19 Secure and to keep all of our visitors safe, we have introduced entry time slots for 2020. To buy your tickets please CLICK HERE. Please select the half hour time slot, during which you would like to arrive. You are welcome then to stay as long as you like, but the timeslots enable us to control the flow of visitors entering site and numbers on site at any one time. Please arrive within your timeslot. For COVID 19 reasons those timeslots will be strictly observed, we regret that if you arrive early you will have to wait and if you arrive late and miss your time slot, we will be unable to admit you at a later time/day if sessions are fully booked.

2) Is there anything for children to do?

We have had to scale back our offerings this year to ensure we are COVID 19 Secure. But we will still make sure the kids can be nicely entertained. We’ll have Circus Workshops offering FREE family entertainment. Treasure Hunt. Fairground Rides and Bouncy Castles are currently under review and will be at our 2020 Event if we can offer them in a COVID 19 Secure manner. Watch this space...(charges will apply for this). Plus they can of course run around in our lovely outdoor, lakeside location and let off some steam!! We regret that Kids Cookery will not be on offer this year.

3) Do you accept credit/debit cards? Is there a cash machine on-site?

We will have a cash withdrawal facility on site available – we can accept all major card types. However, for COVID 19 reasons we are encouraging contactless card payments, wherever possible and working on improving the signal throughout site to accommodate that. So we would recommend you come prepared with your debit card and cash.

4) Can I bring my dog?

Yes. Well-behaved dogs are very welcome as long as they are on a lead. Dogs are not allowed into the food marquees or inside some of the buildings. This is for hygiene and safety reasons. Read more about what makes us Dog Friendly. NB: Never leave your dog in a car on a hot day.

5) Can my carer go for free?

All carers need to book a FREE CARER ticket online in advance.

GBFF operates the standard admission policy that essential companions accompanying any paying visitor may receive complimentary admission providing that they can present one of the following pieces of evidence on arrival at the entry point:

Disability Living Allowance (DLA); Attendance Allowance (AA); Blind Persons Registration; Personal Independence Payment (PIP); Armed Forces Independence Payment (AFIP). CredAbility’s Access Card with +1 symbol or CEA Card

Without proof as listed standard admission entry charges will apply. Any further members of the party will pay full price. Unfortunately we cannot accept blue/orange badges, HANDS cards, carers passport etc. We are happy to offer assistance to visitors wherever possible and if you have any further queries please contact us on [email protected].

6) Are you wheelchair / pram friendly?

We welcome wheelchair users / families with prams and we do all we can to ensure comfort and safety for wheelchair/pram users. We have designated disabled parking as close to the event site as possible, but please note that for most of our events this is on fields, so in bad weather things can get a bit muddy. Disabled drop-offs can be arranged, please contact us in advance or speak to a member of our team on the day. Each event is set on a field, usually near the house/hall. We have a disabled toilet on the event field and wheelchairs and prams can navigate around the field (assuming no major adverse weather conditions). The individual venues often offer further facilities, please refer to their own website for details or please contact us if you need any further assistance/advice and we will do our very best to help.

7) Do you cater for vegetarians and other dietary requirements?

We always try to ensure that our traders offer a variety of foods at each event including vegetarian, vegan and gluten free options. Just ask one of our stewards or head to the Information Point if you have any special dietary requirements. Also, please do chat to our lovely traders themselves, they have lots of delicious treats for you and will be more than happy to talk to you about ingredients and help with any dietary queries.

8) Can I bring my own food?

No, unless you have special dietary requirements or baby food. We have some fantastic food and drink available so please leave your picnics at home and give our exhibitors a whirl. There is always lots of choice to cater for every taste!

9) Can I bring alcohol?

No, due to licensing laws this is strictly prohibited. There are several bars at every event. If a guest is found to be bringing in alcohol they will be escorted off the premises and no refund will be given. Glass bottles are also not permitted at any of our events, for safety reasons (other than to purchase and consume at home). So, if you do buy any bottles off our exhibitors please wait until you are home, before you open them.

GBFF operates a Challenge 25 Policy and a zero tolerance underage drinking policy. If you are lucky enough to look under 25 and are unable to produce ID evidencing that you are 18 years old or over when trying to purchase alcohol at GBFF regrettably you will not be served.

10) Where do I park?

There is ample free car parking at all our events. Car parks may be a short walk from the site, and the majority are on grass, but our stewards will guide you in. Disabled parking is as close as we can get you to entrance gates, or with a drop off option.

11) I purchased a ticket online but the email hasn’t come through? Do I need to print it off?

If you haven't received the confirmation email don't worry! As all you need to bring with you is your order number and the booking name. However if you would like us to try resending the email you can do so here.

12) How do I find accommodation nearby?

Sorry we only offer on-site camping at our Lowther Castle Food Festival. For any other events you'll have to Ask Jeeves!

13) How do I get a traders stand?

Click here or email [email protected] with details of what you do and a picture of your stall (if you have one). Hot food, drinks & Bar pitches are usually full very quickly so if we don’t reply we will keep you on file.

14) What are the bar prices like?

Reasonable, similar to the local bar/pub prices – not over inflated like some events. So, leave the car at home and join us for the day.

16) Is entry to the house/hall included?

Unfortunately due to COVID 19 measures and particularly to control the number of visitors throughout the Arley Site, for Arley GBFF 2020 there will be no entry to the house, gardens or wider grounds (including the Adventure Playground) at Arley. We do regret that we can not offer that this year, but our priority is to keep everybody safe. We have also reduced our ticket price this year in part to reflect this.

18) What are you doing about COVID 19?

We want you to feel confident when booking GBFF, that you will be attending a COVID 19 secure day out. So, we’ve made a few changes for this year to keep all of our visitors, staff and exhibitors safe.

Please be assured, that the health and safety of our visitors, staff and exhibitors remains at all times our paramount consideration, particularly with regards the ever evolving COVID 19 Pandemic. We are constantly monitoring the UK Government’s updates and guidance in respect of COVID 19. We will continue to do so and ensure that all such advice and guidance is followed, in order that the health and safety of everybody attending or working at GBFF is protected, so that GBFF can proceed in a safe and COVID 19 responsible and secure manner.
Click here for more details

19) For Your Security

The safety and security of our Visitors, Exhibitors and Staff is our number one priority. In order to ensure your protection, we employ the following methods across our sites:

Random bag & person searches in operation (where possible, please only bring small bags/handbags with you)
No Alcohol to be brought into/consumed at our events, other than that on sale at the Event itself
Refusal of Entry/Removal from the Event, where the Event Organiser deems it necessary
CCTV in operation
Security/Trained Stewards across our sites
Co-ordination with all Emergency Services including Counter-terrorism police, and regular police visits at our Events.

Please co-operate with our Stewards, they are there to help you. And should you have any concerns about anything at our Events, please report it to your nearest available Steward who will endeavour to help.

20) Children’s free entry

At most events (please check venue page for details), 0-4 year olds come in for free, they wont need a ticket – just come along on the day. This does vary at some venues including Harewood and Knebworth, so please do check the particular venue homepage/ticket info for details.

21) How many stalls are there?

This varies per event, usually between 40-80 food producer stalls, some gift stalls and up to 25 hot food stalls and bars.

22) What times are you open/closed?

The event opens at 10am on each day, and closes at 5pm. Please note the producer marquee will close at 4pm on the last day, 4.30pm on other days.


So, hopefully, above we'll cover all the main things you want to know. But if there is anything else you need to know or that we can help with, please just email [email protected] or call us on 01925 479140 and we'll get back to you ASAP.