FAQs

What time does the Event start? When is the Event open?

Our events are open from 10am until 5pm each day. You are welcome to come along and stay and enjoy the day, as long as you like.
Please note the producer marquee will often close at 4pm on the last day, 4.30pm on other days.


ADMISSION, TICKETING AND PRICES


Can I pay on the door or do I have to buy tickets in advance?

For all events that take place pre-June 21st 2021 (namely Harewood House & Sudeley Castle), tickets MUST be purchased in advance online. It will not be possible to buy your ticket on the door. Please CLICK HERE to buy your ticket.

This is so we can control our admission numbers, in line with the limits set by the Government for events, in their “roadmap” announced on the 22nd February.

We sincerely hope (along with the rest of the world!) that as from 21st June, we will once again be able to enjoy a life without Covid-19 restrictions. So, for our events scheduled after 21st June, we anticipate that we will be able to offer on the day ticket purchases. It may be necessary for us to adopt an advance only ticket purchase policy, if Government Guidance changes. And we will of course do so, if needed.

But why wait?! It helps us and our producers massively to know how many visitors we are likely to have, in advance of an event starting. So for our post 21st June events we are introducing a new pricing policy. As a thank you to all those who buy early, we are offering up to 20% off the on the day ticket price, if you buy more than 14 days in advance. And don’t forget, with our new Rainy Day promise, you don’t need to worry about the weather! Why wait? CLICK HERE to buy now.

We want you to be able to book your tickets with confidence. So we offer a COVID-19 GUARANTEE – in the event that any of our Events have to be cancelled due to COVID-19 all existing ticket holders will be offered either a transfer of their ticket to a different GBFF Event this year or to the same GBFF in 2022 or a full refund, whichever you prefer. CLICK HERE for full details.

How much does it cost to attend?

Please look at the specific homepage for the venue that you are interested in attending for our exact prices. CLICK HERE.

Can young children attend for free?

At all of our Events, we welcome children aged 0-4 years old for free and children aged 5 to 17 years old are entitled to a child’s ticket.

Please note that our standard age policy may differ at Knebworth, as tickets must be bought through Knebworth directly. Please CLICK HERE for Knebworth tickets.

We still need for you to obtain a FREE ticket for any children who qualify for free admission. You can select this at the checkout when you purchase your standard admission tickets.

Family tickets can also be purchased for our Events. Again please see the venue homepage/ticket page for full details.



How/when will I receive my tickets?

Once you have booked, you will receive an automated email (to the email address you submitted during the booking process – please remember to check your email junk/spam folder for this) confirming the details of your booking. At the time of booking and on the email confirmation you will see an Order/Booking Number.

Please ensure that you arrive with your Order/Booking Number readily available or that you are aware of the FULL NAME OF THE LEAD BOOKING PERSON as you will be required to give this to our entrance team in order to gain entry to the Event.

You do not need to print or show your email confirmation on arrival – we will be able to admit you using your Order/Booking Number and/or the full name of the lead booking person.



I have already booked but I have not received or can no longer find my confirmation email, what should I do?

Please don’t worry, if you have already booked and not received your confirmation email or have forgotten any of the details of your booking; date, time, numbers booked for, etc. CLICK HERE



Some of my party will be arriving separately, what do we do?

If you have booked multiple tickets, and members of your party will be arriving separately, we will be able to check-in your party , in separate smaller groups, provided all smaller groups have the lead booking name or booking Order number available to give in at the Entrance.



Can my carer go for free?

Yes, we are very happy for essential carers to attend our events for free, to accompany one paying child/ adult. If you require a Carer ticket, please add a FREE carer ticket to your order when you purchase your standard tickets. Please note the visitor requiring a carer to attend with them, MUST be able to bring with them and show to our entrance team, one form of valid, in date documentation from our accepted list below, in order for the carer to be admitted for free on the day.

Remember you must still obtain a FREE ticket for the Carer at our online checkout, when you book the rest of your party's tickets.

IN ORDER TO OBTAIN FREE ADMISSION FOR THE CARER, THE VISITOR REQUIRING A CARER TO ATTEND WITH THEM MUST SHOW, AT OUR ENTRANCE, DOCUMENTATION TO PROVE THAT THEY ARE IN RECEIPT OF ONE OF THE FOLLOWING:

Unfortunately we cannot accept blue/orange badges, HANDS cards, carers passport etc.

Without proof as listed standard admission entry charges will apply.

All further members of the party will pay full price, the free admission is for one carer only. If more than one carer’s ticket is required (to assist the same individual), a letter from a GP/Consultant/Local Authority or similar stating the number of carers required by the individual is also required.



Do you offer a discount for those working within the Emergency Services, NHS, social care sector and Armed Forces?

Yes, as a thank you for all of the amazing work that the people working within the above sectors carry out, we are pleased to offer a 10% discount for all "Blue Light Cardholders". To receive this discount just purchase the 'BLUELIGHT CARD HOLDERS' add-on at checkout instead of purchasing a standard adult ticket.
This is not available at Harewood House and Sudely Castle (due to a limitation of our ticket counting software) - at these venues Blue Light Card Holders are asked to bring their card to receive a free GBFF tote bag instead.

Please note that the discount is valid for the cardholder's individual ticket only. The discount may not be used in conjunction with any other discount. The cardholder must bring their Blue Light card with them on the date of their visit as proof of their eligibility. If you work in one of these sectors, but are not currently a Blue Light card holder, you can apply for your Blue Light card free of charge here https://www.bluelightcard.co.uk/.



I want to come to the Event but I am unable to purchase tickets online myself, can you help me?

For general technical help with how to make a purchase online, please contact abilitynet.org.uk 0800 048 7642 – a UK wide charity.



Do you accept credit/debit cards? Is there a cash machine on-site?

For COVID 19 reasons we are encouraging contactless card payments, wherever possible throughout our site and will be working with our exhibitors and with our venues to improve signal throughout site to accommodate that.

We will also have a cash withdrawal facility on site available – we can accept all major card types. However, wherever possible for your own safety and that of our colleagues and traders please try to use contactless card payments.



Are Dogs Allowed?

Here at GBFF we love dogs and are more than happy for your well-behaved, four-legged friends to come along to enjoy the fun. Please note, however, that all dogs must remain on a lead at all times and that owners must clean up after their dogs. For hygiene reasons and the enjoyment of all of our visitors, we regret that dogs are not permitted into the food marquees/demonstration tents and/or most of the Estate buildings (please check the individual venue’s specifications for further details), so please bear that in mind when deciding whether or not to bring your furry friend with you.

Please remember dogs can die in hot cars, so never leave your dog in a car on a hot day.


Access/Guests with Mobility Restrictions


Are you accessible for those with mobility restrictions/using wheelchairs/mobility aids and are you pram friendly?

We welcome all visitors at GBFF, including those with additional mobility restrictions and their families and families using prams. We do all we can to ensure the comfort and safety of all such visitors.

We have designated parking as close to the event site as possible for BLUE BADGE holders, but please note that for most of our events this is on fields, so in bad weather things can get a bit muddy. Drop-offs can be arranged for those with mobility restrictions/walking aids, etc, please contact us in advance or speak to a member of our team on the day.

Each event is set on a field, usually near the House/Hall. An accessible toilet (with baby changing facilities) is located on our main event site field, at all of our Events. Many of our venues also have additional accessible toilet facilities that our visitors can use. Please contact us in advance of your visit (or ask one of our stewards on the day) if you require any further information.

Most standard wheelchairs, mobility scooters and prams can navigate around the fields at all of our Events. However, please note that our events are located outside, on grass fields and are predominantly not under cover. Whilst there may be pathways leading to the main Event site from the car park and the wider Estate, generally there are not hard-standing paths around the Event site itself. So some areas of site may be tricky to traverse in adverse weather conditions and may become muddy if there has been a lot of rain.

The individual venues often offer further facilities, please refer to their own website for details or please contact us if you need any further assistance/advice and we will do our very best to help.

We want everybody who attends GBFF to have a wonderful day out with us, so if you have any concerns or questions in advance of your visit about accessibility, please don’t hesitate to contact us. Our management team will have been on site throughout set-up and will remain there throughout the Event weekend, so if there are specific questions about site conditions/access, if these are brought to our attention prior to your visit we will do our very best to answer your queries.

All of our events are fully stewarded throughout the weekend with friendly, experienced stewards, if you need any assistance on the day, please just ask a member of our team.

If you have any questions about access that are not covered by the above, please contact us via email on [email protected].



Can I bring my mobility scooter or can mobility scooters be provided?

You are welcome to bring your own mobility scooter. Unfortunately, we do not have any available to hire.


Sensory Needs


A member of my party has some additional sensory needs, will GBFF be suitable for them?

We welcome all visitors at GBFF, including those with additional sensory needs.

Please look at our Access section above for further detailed information about the nature of the site and access generally. We believe that for most visitors with additional sensory needs, GBFF should be a really enjoyable day out. There is usually lots of room to spread out across site (and at most Events, throughout the wider Estate too), so there should be plenty of quieter areas on site, where guests who prefer not to be in crowded areas can enjoy more space and peace. We have live music throughout our Events, but generally the audio is set to an ambient level, so that (unless you choose to sit right in front of our stage) it feels more like pleasant background music, rather than being oppressively loud.

Our entertainment stages are generally open fronted (with the exception of the Chef Demo stage), with the public watching from outside and around the stage. So again, there would be plenty of space to watch from a slight distance, for those guests who wanted to watch the entertainment but not be too close to our other visitors.

In non-Covid years, at peak times, it may get a little busy inside our producer marquees and/or, around our hot food and drink stalls. We anticipate things operating a little differently this year due to Covid-19, with for example open-fronted market trading style structures replacing our large producer marquees; social distancing, one-way systems and controls on numbers potentially in operation, etc. However, you may prefer to time your visit towards the start or slightly later in the day if you prefer to avoid our busiest times, which are generally between 11.30am and 2pm.

We fully understand that for some people with additional sensory needs, more information about what to expect from GBFF, rather than any surprises when they arrive, might help those guests to feel better prepared for their experience and allow them to enjoy it all the more. We want to make your visit perfect, so if you do require any further information as to what to expect or if we can help in another way, please email [email protected].

Carer tickets are available where required, pursuant to our standard carer policy. Please CLICK HERE


Do you cater for vegetarians and other dietary requirements?

We always try to ensure that we book a mixed and interesting variety of traders, to suit all tastes; including, vegetarian, vegan and gluten free options. All of our traders will also be able to advise you regarding allergens in their products. So please do chat to our lovely traders themselves, they have lots of delicious treats for you and will be more than happy to talk to you about them. You can also feel free to ask one of our stewards or head to the Information Point if you have any special dietary requirements that you need help with.


CHILDREN


Is there anything for children to do?*

We believe that a proper day out isn’t complete without plenty of entertainment for the little ones. We know only too well, that if we can keep the children happy and amused that helps to make sure everybody has a fabulous, fun day!

So we always ensure that we have a good variety of things on site to keep the sprites busy! From FREE Circus Skills and mini zoos, to treasure hunts and Wacky Races, Kids Cookery*, bouncy castles* & small fairground rides*. (*NB charges apply for these). There is also lots of lovely outdoor space to run around in and burn off some energy, across our Event sites and often access to the wider Estate grounds and adventure playgrounds are also included. Entertainment on site and access to the wider Estate grounds, varies per Event, so please check the details for the specific Venue that you are looking to attend.

*COVID -19 – Please note that for 2021 our exact children’s entertainment bookings currently remain under review. We are confident that we will be able to deliver some great children’s entertainment in a Covid-19 secure manner, but we are awaiting further guidance as to what exactly will be permitted by the time of each Event and will update our website as soon as possible with further details following that.


GENERAL


Can I bring my own food and drink?

No, we would politely ask that you do not bring your own food and drink. We have some fantastic food and drink available at all of our Events, so please leave your picnics at home and give our exhibitors a whirl. There is always lots of choice to cater for every taste! You are of course welcome to bring baby food and we understand that if you have specialist dietary requirements you may also need to bring some of your own food.



Can I bring alcohol?

No, due to licensing laws it is strictly prohibited to bring your own alcohol. There are several bars at every event, to cater for all tastes. Only alcohol purchased from our traders, licensed to sell alcohol to be consumed on the day, may be consumed during the Event. Any guests found to be bringing in and/or consuming their own alcohol and/or consuming alcohol purchased from a trader that is selling for off-site consumption only will be escorted from the venue and no refund will be given.

Glass bottles are also not permitted at any of our events, for safety reasons (other than to purchase and consume at home). So, please do not bring any glass bottles with you (even if non-alcoholic) and for any glass bottles purchased off our exhibitors, please wait until you are home, to open them.

GBFF operates a Challenge 25 Policy and a zero tolerance underage drinking policy. If you are lucky enough to look under 25 and are unable to produce ID evidencing that you are 18 years old or over, when trying to purchase alcohol at GBFF regrettably you will not be served.



What are the bar prices like?

Reasonable, similar to the local bar/pub prices – not over inflated like some events. So, leave the car at home and join us for the day.



How many stalls are there?

This varies per event, usually between 40-80 food producer stalls, some home/lifestyle stalls and up to 25 hot food and drink stalls and bars.



Is entry to the House/Hall and wider gardens/grounds included?

Many of our Events include access to the wider grounds of the Estate including adventure playgrounds, etc. Some Events include access to the House/Hall (this may be limited and/or at a discounted price). Please look at the individual venue page for the Event you are interested in attending for full details. If you require any further information please email us on [email protected] and we will happily help.

Unfortunately due to Covid-19, certain restrictions may be in place at our venues for access to the Estate’s wider grounds/Houses/Halls. This may mean that access to the wider grounds/Halls/Houses is different than what has been on offer in previous years.

We do sincerely regret if that is the case this year, but our priority is to keep everybody safe. We will keep updating our website as the Covid-19 situation evolves, so please check the individual venue page for the Event that you are interested in or contact our team on [email protected] for further details.



Where do I park?

There is ample free car parking at all of our events. Car parks may be a short walk from the site, and the majority are on grass, but our stewards will guide you in.

Disabled parking for blue badge holders, is as close as we can get you to the entrance to our site. We will also be able to accommodate a drop off option if required. Please speak to a member of our car parking team on the day if you need any assistance.



How do I find accommodation nearby?

Sorry you'll have to Ask Google!



What if the weather is bad?

GBFF will go ahead in all weather conditions, other than in the unlikely event that severe weather conditions, meant that it was unsafe to do so. So please come dressed for the weather. Remember, we are based outside on fields, so if it rains it will get muddy! So on those days, it’s best to wear wellies/old trainers, rather than flip flops or your best sandals!

We always recommend bringing a lightweight coat/waterproof too, just incase. Also, remember to be prepared for any sunny weather, by sticking in some sunscreen.

Rainy Day Promise

We honestly believe that if you come dressed appropriately, you’ll have a great time whatever the weather! But, we do recognise that if it rains non-stop during an event, it can spoil the fun a little. So new for 2021, we are introducing our Rainy Day Promise!

If it rains for more than an hour continuously on site at one of our Events that you have attended, you can come back the next day for FREE! Terms & conditions apply, CLICK HERE for full details.


Is GBFF supporting any charities in 2021?

GBFF supports a different charity at each of our Events, usually a Charity local to the Event, but sometimes a National Charity, with all monies raised at the Challenge Stage being donated to that Charity. For further information of who we are supporting or for any Registered Charity enquiries, please email [email protected].


I have lost something during my visit, what should I do?

If you have left anything behind/lost anything whilst visiting us at GBFF, please email our team on [email protected] with full details of the date and venue that you attended and we will do our best to help you. If you realise that you have lost something whilst you are there, please enquire at our Information Point and they will assist you further.


For Your Security

The safety and security of our visitors, Exhibitors and colleagues is our number one priority. In order to ensure your protection, we employ a combination of the following methods across our sites:

Please co-operate with our Stewards, they are there to help you. And should you have any concerns about anything at our Events, please report it to your nearest available Steward who will endeavour to help.


How do I apply for a traders stand?

We are always looking for new, quality producers to trade with us. If you are interested in this, please CLICK HERE or email [email protected] with details of what you do and a picture of your stall (if you have one).


Want to work with us?

We really value all of our team here at GBFF. From time to time we may have some job opportunities, usually on a seasonal and casual hours basis only. If you think you could be a valuable addition to our team, please email us on [email protected] with a short CV and any relevant information/experience you may have.


COVID 19


What steps are we taking with regards to Covid-19?

We want you to feel confident when booking GBFF, that you will be attending a Covid 19 secure day out. Please be assured, that the health and safety of our visitors, staff and exhibitors remains at all times our paramount consideration. We (along with the rest of the world!) are hoping that the Covid 19 situation will start to improve over the course of 2021, allowing for some restrictions to be relaxed. However, we are constantly monitoring the UK Government’s updates and guidance in respect of COVID 19. We will continue to do so and ensure that all such advice and guidance is followed, in order that the health and safety of everybody attending or working at GBFF is protected and so that GBFF can proceed in a safe and COVID 19 responsible and secure manner.

Things may look a little different this year than in previous years, in order that we can deliver that.

For full details of our Covid-19 policy, please CLICK HERE. Please note that this will be updated/revised/amended in line with any relevant changes that occur between now and the scheduled dates of our Events.


Are there any Health and Safety Rules I should know about?

In order to ensure your own safety and enjoyment (and the safety of our other visitors and staff), all visitors must remain within the areas on site designated for public access. All visitors must refrain from entering any areas marked as private/no access to public and/or marked as restricted access by way of hazard signs/barriers, etc.

Children and vulnerable adults must be closely supervised at all times to ensure their general safety (and the safety of our other visitors and staff).

Please note that at some of our venues (including, but not limited to Harewood, Margam, Helmingham Hall, Newstead Abbey and Arley) there are areas of unfenced water located away from the main event site.

We would remind all visitors, that all GBFF events take place outside in a country estate setting. Whilst conditions on site will be monitored throughout the Event, with all reasonable steps being taken to remove hazards/obstacles, etc, there remains a residual risk at all events, which take place within the context of a natural, outdoor environment. So please exercise caution when attending and supervise children and vulnerable adults at all times.

Kindly adhere to any instructions/advice given by our stewarding staff, they are there to keep you and everybody else safe.

In the event that you get separated from your child or a vulnerable adult within your party at one of our Events, please notify one of our stewards immediately or seek assistance from our Information Point.


CANCELLATIONS, EXCHANGES and REFUNDS


What will happen if the weather is bad? Will GBFF be cancelled?

GBFF is an outdoor event, taking place whatever the wonderful British weather decides to do over the course of the weekend. We will therefore be open and operational throughout all usual weather conditions, which will include inclement weather. We remind all customers to dress appropriately for the weather.

The health and safety of our visitors, exhibitors and colleagues remains at all times our paramount consideration. Prior to and throughout all of our Events, weather conditions will be continuously monitored by the GBFF team, together with our venue partners. In the unlikely event that weather conditions on site, pose a risk to health and safety, that day of the Event would be cancelled. Any decision to cancel would be made as early as possible, by the Organisers in conjunction with our Venue partners. Any such decision will be final.

In the unlikely event that a day of an Event was cancelled by GBFF (due to adverse weather and/for any other reason), all persons booked for that day would be notified as soon as possible, via an email sent to the email address that the booking was made under. All customers who provided a valid mobile contact number, at the time of booking, would also be notified via an SMS message.

An announcement would also be made through our social media platforms and our website. We advise customers to check our website/social media channels for the latest updates before they travel, particularly in the event of inclement forecasted weather.

All customers with pre-booked tickets, would be able to transfer their tickets, for any future days of the same Event, or for any of our other 2021 Events (up to the equivalent financial value). Or transfer their tickets to the same venue, the following year. If none of those options were suitable, a full refund would be issued.


General Refunds and Transfers


No transfers of tickets, under any circumstances, will be possible for any day(s) of a GBFF event that is not cancelled.
No refunds will be issued for any non-attendance, under any circumstances, if the event is not cancelled.



So, hopefully above, we've covered all of the main things you want to know. But if there is anything else you need to know or that we can help with, please just email [email protected] and we’ll get back to you ASAP.

We strive to ensure that GBFF is a wonderful experience for all who attend. If we have failed to meet your expectations, we are genuinely sorry. If so, please let us know by emailing us on [email protected] with a little more information about why you are dissatisfied and one of our team will get back to you as soon as possible.