So, hopefully, below we’ll cover all the main things you want to know. But if there is anything else you need to know or that we can help with, please just email firstname.lastname@example.org and we’ll get back to you ASAP.
1) What time is the event on? When is my ticket valid? Can I pay on the door?
The event is open 10am-5pm on all event days (at Chiswick we are also open evenings 6pm-10pm, one ticket is needed per session). Your ticket is valid for any day of the festival, but only 1 day, unless otherwise stated. You can pay on the door or avoid any queues by purchasing a ticket online in advance.
2) Is there anything for children to do?
Lots! There are Circus Workshops, an Activity Zone, Treasure Hunt, craft activities all for free. Face painting and children’s cookery (must book – in advance or on the day), bouncy castles and fairground attractions are also available, charges apply. (NB – this does vary per event and at Chiswick we are limited in space so fairgound rides and bouncy castle will not be there). Most of our venues also include acres of stunning grounds to explore, run round in and generally burn off steam, often with an adventure playground thrown in for good measure! Please look at the “Venue Information” section for the Venue you are attending for more info. To find out more about our kids’ entertainment, click here.
3) Do you accept credit/debit cards? Is there a cash machine on-site?
At each event we setup a cash withdrawal facility – we can accept all major card types. As we are in the middle of a field signal can be intermittent and may drop completely in extreme situations. For this reason we recommend you bring enough cash for the day (and a little bit extra in case you find something else that you want to buy!)
4) Can I bring my dog?
Yes. Well-behaved dogs are very welcome as long as they are on a lead. Dogs are not allowed into the food marquees or inside some of the buildings. This is for hygiene and safety reasons. Read more about what makes us Dog Friendly. NB: Never leave your dog in a car on a hot day.
5) Can my carer go for free?
Yes, if you are registered disabled and bring proof (blue badge or similar) your carer will go for free, you are also welcome to purchase a concession ticket rather than a full price ticket. Carers don’t need to have a ticket, simply show the ID/Proof on the day at our entrance.
6) Are you wheelchair / pram friendly?
We welcome wheelchair users / families with prams and we do all we can to ensure comfort and safety for wheelchair/pram users. We have designated disabled parking as close to the event site as possible, but please note that for most of our events this is on fields, so in bad weather things can get a bit muddy. Disabled drop-offs can be arranged, please contact us in advance or speak to a member of our team on the day.
Each event is set on a field, usually near the house/hall. We have a disabled toilet on the event field and wheelchairs and prams can navigate around the field (assuming no major adverse weather conditions). The individual venues often offer further facilities, please refer to their own website for details or please contact us if you need any further assistance/advice and we will do our very best to help.
7) Do you cater for vegetarians and other dietary requirements?
We always try to ensure that our traders offer a variety of foods at each event including vegetarian, vegan and gluten free options. Just ask one of our stewards or head to the Information Point if you have any special dietary requirements. Also, please do chat to our lovely traders themselves, they have lots of delicious treats for you and will be more than happy to talk to you about ingredients and help with any dietary queries.
8) Can I bring my own food?
No, unless you have special dietary requirements or baby food. We have some fantastic food and drink available so please leave your picnics at home and give our exhibitors a whirl. There is always lots of choice to cater for every taste!
9) Can I bring alcohol?
No, due to licensing laws this is strictly prohibited. There are several bars at every event. If a guest is found to be bringing in alcohol they will be escorted off the premises and no refund will be given. Glass bottles are also not permitted at any of our events, for safety reasons (other than to purchase and consume at home). So, if you do buy any bottles off our exhibitors please wait until you are home, before you open them.
10) Where do I park?
There is ample free car parking at all our events except Chiswick House (which we recommended using public transport or very nearby free on street parking). Car parks may be a short walk from the site, and the majority are on grass, but our stewards will guide you in. Disabled parking is as close as we can get you to entrance gates, or with a drop off option.
11) I purchased a ticket online but the email hasn’t come through? Do I need to print it off?
Please check your spam or junk folder in the first instance. If you don’t have a copy, please get in touch (email email@example.com). Be sure to state the email address that you ordered the tickets with, not another. If you can’t print off your e-ticket you can show it on your phone, but entry can be quicker if you bring along a printed version.
12) How do I find accommodation nearby?
Sorry we don’t offer on-site camping. You’ll have to ASK Jeeves!
13) How do I get a traders stand?
Click here or email firstname.lastname@example.org with details of what you do and a picture of your stall (if you have one). Hot food, drinks & Bar pitches are usually full very quickly so if we don’t reply we will keep you on file.
14) What are the bar prices like?
Reasonable, similar to the local bar/pub prices – not over inflated like some events. So, leave the car at home and join us for the day.
15) Do you sell a programme?
You will receive a free What’s On Guide on arrival. This includes the times of each attraction during the day and details of all the activities. Additionally you can purchase our 2018 Festival Programme & Recipe Book, chock-full of recipes, festival features and interviews for just £3 from the Information Point.
16) Is entry to the house/hall included?
We do try to include some access to the house/hall and/or access to the beautiful grounds/gardens of the Estates. This will differ for each venue, so please look at the section of our website specific to the Event you would like to attend for further details, under “Venue Information”.
17) Can I buy a ticket for someone else?
Yes, but it will have the buyers name on the print out. The person you want to give them to can still use the tickets, just as long as that ticket is only used once (we will scan it on entry, so the name is just for payment details, we won’t ask for ID).
18) Season Ticket
Please remember if you have bought a season ticket, it will only be accepted for entry if you bring accompanying ID to match the name as shown on the Season ticket and present this along with your Season ticket on entry.
If you have bought someone a Season ticket as a present, either enter their name under “Attendee” before purchase or the recipient can register their own name on first use.
We will need ID to allow entry for each use thereafter. The ID must show the full name of the user, i.e. a Driving Licence / Bank card. We regret that without accompanying ID we will not be able to accept the Season ticket for entry.
19) For Your Security
The safety and security of our Visitors, Exhibitors and Staff is our number one priority. In order to ensure your protection, we employ the following methods across our sites:
- Random bag & person searches in operation (where possible, please only bring small bags/handbags with you)
- No Alcohol to be brought into/consumed at our events, other than that on sale at the Event itself
- Refusal of Entry/Removal from the Event, where the Event Organiser deems it necessary
- CCTV in operation
- Security/Trained Stewards across our sites
- Co-ordination with all Emergency Services including Counter-terrorism police, and regular police visits at our Events.
Please co-operate with our Stewards, they are there to help you. And should you have any concerns about anything at our Events, please report it to your nearest available Steward who will endeavour to help.
20) Children’s free entry
At most events (please check venue page for details), 0-4 year olds come in for free, they wont need a ticket – just come along on the day. This does vary at some venues including Harewood and Knebworth, so please do check the particular venue homepage/ticket info for details.