Customer Support

Please check the FAQ page - the most frequently asked questions are answered there.

3rd August 2021 - We are so excited to be hosting GBFF this summer. Tickets to all 2021 events are now sold in hourly timeslots to help avoid congestion. Tickets are selling fast, so book now to avoid disappointment.

Some parts of our events have been removed due to covid compliance (such as Chilli Challenge), which we hope to bring back as soon as it is safe to do so - please check the event pages to see the details of what's on.

Read our full Covid Policy and Refund Guarantee here


Not had your tickets? - our system can resend them here
Can I bring my dog? - Yes, dogs are welcome (on a short lead).
Carers and Blue Light Card tickets - Find out all you need to know on FAQ page.
Concerned about COVID? - Find full details here of all the steps we are taking to keep our visitors and colleagues safe

If you are a trader wanting to exhibit at our events go here - you can find out more info and apply.

Can't find the answer? Send us an email
[email protected]

Or contact us through Social Media

We aim to respond to all enquiries within 24 hours, but please allow upto 5 working days.
During the summer we are extremely busy and appreciate your patience.